Frequently Asked Questions

What can I expect in each delivery?

Each neatly packed Eco Friendly Carton Box brings your order of Fresh, Healthy, Tasty and Colorful Exotic Fruits, Vegetables and Herbs.

Where are the Fresh Exotic Tropical Fruits and Vegetables sourced from?

Every order fulfilled by Tropical Frooti is harvested and handpicked from small, sustainable farms of Thailand and the exotic produce is chemical-free and non-GMO certified.

How is my order of Fresh Exotic Fruits & Vegetables handled?

Once you place your order, the Tropical Frooti team meticulously handpicks chemical-free Exotic harvests from small, sustainable farms. Your order is then thoroughly washed in clean, potable running water and carefully dried under strict supervision to keep their nutrients intact, in a clean, safe environment. Thereafter our state-of-the-art and safety compliant packaging units pack your order with clean, eco-friendly, packing material without using any chemicals or harmful glues. Yet, we highly recommend washing your order before consumption.

How long will my order of Fresh Tropical & Exotic Fruits & Vegetables stay fresh for?

We ensure and work towards safe and meticulous packaging your Exotic, Fresh, Tropical produce in a sustainable way that stays fresh in transit and up to 48 hours after delivery. However, for better results, it is advisable to refrigerate your order in airtight containers at the earliest.

How long will my order of Fresh Tropical & Exotic Fruits & Vegetables stay fresh for?

We ensure and work towards safe and meticulous packaging your Exotic, Fresh, Tropical produce in a sustainable way that stays fresh in transit and up to 48 hours after delivery. However, for better results, it is advisable to refrigerate your order in airtight containers at the earliest.

What if my order from Tropical Frooti is damaged, leaking or not as per expectations?

At Tropical Frooti, the entire cycle of your order delivery is processed with immense care and safety. However, at some rare occasions and due to conditions beyond our control your order may get damaged or may not be as per your expectations. In such a case, we request you to email us a picture of your order to returns@tropicalfrooti.com and your payment will be refunded within 48 hours.

Will these Exotic Fruits, Vegetables and Herbs cause any allergies?

Our Tropical Frooti team works very hard to carefully source, handle, clean, wash and pack all the Exotic, Fresh, Tropical produce. However, if you have any pre-existing medical conditions or allergies, please check with your healthcare professional or expert before you consume any of these Fruits, Vegetables and Herbs.

How do I order? Is there a cut-off time?

Place your orders for Fresh, Exotic Tropical produce on our Tropical Frooti website at www.tropicalfrooti.com. Orders placed up to Tuesday morning are processed and delivered by Friday of the same week so that you get to savour the best of Tropical produce with your friends and family for a refreshing, flavoursome and nutritious weekend!

Do I have to order again if I order once?

Not at all! That said, we’d love for you to come back and enjoy the goodness and richness of our Tropical produce at www.tropicalfrooti.com but the number of orders is purely your choice!

Once I receive my order, how can I dispose the packaging?

The Tropical Frooti Team puts in a lot of effort to reduce carbon footprints! Most part of your packaging is recyclable and does not need to end up in trash! The cardboard box and all the other materials in the box are made of repurposed elements and are entirely recyclable. Just drop them in your recycling bin. The cooling ‘all-natural’ solution in the ice packs is a mix of water and salt gel designed to stay colder than regular ice. Pop them into the freezer for future use or snip off the ends and flush this harmless solution in the toilet. The plastic wrapping of this solution can be tossed into your recycling bin.

Where do you deliver?

We are currently delivering in Ontario and Quebec. We will soon be expanding to other parts of Canada in due course of time. For any further questions please contact us on delivery@tropicalfrooti.com and we will be happy to assist you!

How do you deliver?

We have partnered with Canada’s favourite delivery service, Purolator™ for a contact-less and safe delivery of Freshest, Exotic Fruits and Vegetables order to your door.

What happens if I am not home at the time of delivery?

No problem! If for some reason you aren’t home, our delivery person will leave the package for you at your door. Since our food is carefully packaged with insulated liners and ice packs, it will remain cold and fresh for you until you get home later that evening. If your box is lost or stolen, we will offer you a full credit towards a future order.

Is my credit card information secure?

Our payment processing is managed by PayPal, one of the largest, safest and secure online payment processors. All credit card information is stored on their encrypted servers that are compliant with strict security regulations and standards. PayPal manages billions of dollars in online payments annually, and is our trusted partner of choice to ensure the security of your payment information.

Can I pay after I receive my order?

Yes! We currently have a __________ Member Program which provides additional benefits to our repeat customers. If you are part of our program, you will automatically be eligible for a pay-on-delivery, in which case you will see a Wire Transfer option pop-up during your order completion process. Eligible customers can make the payments within 24 hours after receiving the order. Customers can view the details of wire-transfer on www.tropicalfrooti.com for completing payments within 24 hours after delivery.

Do I expect weather-related delays?

Unfortunately, Tropical Frooti orders may get delayed due to extreme, unforeseen weather conditions. In such rare instances, for the safety of our delivery partners, some deliveries may need to be pushed by a day, which will be communicated to you at the earliest. If you have any questions, please feel free to reach out to our Member Happiness team.

We are now door-delivering exotic Thai Fruits and Veggies across Ontario, Quebec, and BC!

Place your orders by Tuesday each week and have them delivered every Friday. Relish the Taste of Thailand this weekend!